Our opening hours: Monday - Friday 8am - 4pm. Call 01942 387 042

Terms and Conditions – MyCheapRemovals Ltd.

These conditions set out the terms of the contract between MyCheapRemovals Ltd – the Removal Company and YOU – the customer. The Terms & Conditions explain your rights, obligations and responsibilities and those of the Our Removal Company.

  1. Quotations

Our Quotations include: ferry fees, fuel and the cost of labour for one driver, helping to load and unload the vehicle for the first 1 hour of driver’s work with loading and first 1 hour driver’s work with unloading.

Quotations do not include: any customs duties, levies or fees payable to government or other statutory bodies. All such duties or fees (if any) will be payable by You in addition to the quoted price. We reserve the right to amend the quote or make additional charges if any of the following have not been taken into account when preparing the quotation.

In all of these circumstances you will be responsible for paying the extra charges.:

* Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.

* Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.

* Any parking, parking contraventions or other fees or charges that we have to incur and pay in order to carry out the services you require.

* If the loading or unloading take more than one hours each, then we will charged you an extra £10 per 30 minutes of driver’s work. Payment in cash directly to the driver is required.

2. Booking and Payment of Service Charges

To request your quote go to www.mycheapremovals.co.uk


Email with three quotes will be send to you immediately after your request.


To book your move, please check your the email with MyCheapRemovals quotes and click on the option you require for your move to book.


Then the website will guide you through the booking process.


The booking deposit payments must be made at the time of booking, we accept online card payments.

You are required to pay the Remaining Balance to the driver delivering your goods to their destination BEFORE  unloading in cash or using the link sent to you by email with card payment instructions.

Card payments are only available during our office opening hours.

The credit card payment processing fee equal to 3.5% of the total transaction value will be added to your bill should you choose to pay the Remaining Balance for the service by card.

We reserve the right to postpone unloading should the Remaining Balance due for the agreed service is not paid.

A sales receipt for your full payment will be sent to you as an email attachment no later then 72 hours after the service completion.

3. Work excluded from our quotations

Unless previously agreed in writing we will not:

* Provide more than one driver to help with loading and unloading,

* Dismantle fixtures or fittings,

* Disconnect or reconnect appliances, fittings or equipment,

* Remove or lay fitted floor coverings,

* Take down or re-hang curtains, blinds or other window coverings,

* Move night storage heaters unless they are dismantled,

* Move or store any items excluded under paragraph 4,

* Move any item or items which our driver reasonably believes that they cannot move safely or the removal of which may damage the item(s) in question or its surroundings.

4. Excluded Property

The following items are specifically excluded from this contract and will not be removed:

* Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind,

* Potentially dangerous, damaging or explosive items,

* Goods likely to encourage vermin or other pests or to cause infection,

* Refrigerated or frozen food or drink,

* Any animals and their cages or tanks including pets, birds or fish,

* Cars, boats and caravans,

* Furs, perfumery, food items, perishable goods or any kind of explosives.

If you submit such goods without our knowledge, we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents. You will therefore indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraph 4.

  1. Customer’s responsibility

It is your sole responsibility to:

* Establish the total volume and weight of all of the goods you would like to move and select suitable size option for your move and book the service,

*Declare to us the correct value of the Goods. On completion of your booking, you will receive a link to an online, “Insurance Form” (Goods in Transit Insurance), which you will be required to complete,

See paragraph 9 for more information,

* Obtain at your expense, all documents necessary for the removal to be completed,

* To source and complete all the necessary paperwork for your move to Switzerland or Norway; you must also provide this paperwork to the driver,

* Be present yourself, or appoint a representative at the departure and destination points, to ensure that nothing is removed or left in error or is left in the wrong room.

* Prepare adequately and stabilise all appliances prior to their removal,

* Fragile items must be packed into cardboard boxes and wrapped in suitable protective packaging materials.

6. Overloaded Vehicles

We are required by the European law when transporting goods across the EU, Switzerland and Norway not to exceed the van’s total weight 3500kg (this includes the weight of the van itself AND the goods being transported by the van). Should the driver at the time of loading believe the allowed weight limit has been reached, he / she will request you stop loading more items into the van.

You may disagree with the driver and choose to load more items into the van. Should this be the case you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties and we will not be liable for any loss or damage to your items.

If the van at the point of the vehicle weight check is found to have exceeded the allowed weight limit we will transfer the excess weight to another vehicle and charge you for the use of another vehicle according to the rates charged by MyCheapRemovals Ltd. at the time for a given route. You will be presented with a print out showing the weight of the vehicle.

7. Ownership of the goods

By entering into this contract you confirm to us that:

* The Goods are your own property; or that you have the authority of the owner of the property to make this contract in respect of the Goods,

*You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

8. Refund Policy

If you cancel this contract we are going to charge you the order processing fee in the amount equal to the amount you’ve paid as a booking deposit.

You can re-book the collection of your goods for another agreed with us date free of change only if you notify us more than 48 hours prior to the originally agreed removal date.

The ‘agreed removal date’ is considered to be 00:01am on the date arranged between yourself and MyCheapRemovals Ltd. for your move.

9. Payment of Service Charges

When booking your service at MyCheapRemovals Ltd., you are required to pay a fraction of the total value of the service as a booking deposit by card.

Payments are accepted in Pound Sterling and Euro only.

The booking deposit payments must be made at the time of booking. We accept online card payments. You are required to pay the Remaining Balance to the driver delivering your goods to their destination upon unloading in cash or card or using the link sent to you by email with card payment instructions.

Card payments are only available during our office opening hours.

The credit card payment processing fee equal to 3.5% of the total transaction value will be added to your bill should you choose to pay the Remaining Balance for the service by card.

We reserve the right to postpone unloading should the Remaining Balance due for the agreed service is not paid.

A sales receipt for your full payment will be sent to you as an email attachment no later then 72 hours after the service completion.

10. Claims

In order to recover under this insurance You must have an insurable interest in the subject-matter insured at the time of the loss and accept the Excess for which you are responsible for under this Policy. You must inform You shall be entitled to recover for insured loss occurring during the period covered by this insurance, notwithstanding that the loss occurred before the contract of insurance was concluded, unless the Assured were aware of the loss and the Underwriters were not. Where, as a result of the operation of a risk covered by this insurance, the insured transit is terminated at a place other than that to which the subject-matter is covered under this insurance, the Underwriters will reimburse You for any extra charges properly and reasonably incurred in unloading, storing and forwarding the subject-matter to the destination to which it is insured hereunder.

No claim for Constructive Total Loss shall be recoverable hereunder unless the subject-matter insured is reasonably abandoned either on account of its actual total loss appearing to be unavoidable or because the cost of recovering, reconditioning and forwarding the subject-matter to the destination to which it is insured would exceed its value on arrival. If any Increased Value insurance is effected by the Assured on the cargo insured herein the agreed value of the cargo shall be deemed to be increased to the total amount insured under this insurance and all Increased Value insurances covering the loss, and liability under this insurance shall be in such proportion as the sum insured herein bears to such total amount insured. In the event of claim the Assured shall provide the underwriters with evidence of the amounts insured under all other insurances.

Where this insurance is on Increased Value the following clause shall apply: The agreed value of the cargo shall be deemed to be equal to the total amount insured under the primary insurance and all Increased Value insurances covering the loss and effected on the cargo by the Assured, and liability under this insurance shall be in such proportions as the sum insured herein bears to such total amount insured. In the event of claim the Assured shall provide the Underwriters with evidence of the amounts insured
under all other insurances.

Minimising Losses

It is Your duty and Your servants and agents in respect of loss recoverable hereunder to take such measures as may be reasonable for the purpose of averting or minimising such loss and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised and the Underwriters will, in addition to any loss recoverable hereunder, reimburse the Assured for any charges properly and reasonably incurred in pursuance of these duties.

Measures taken by the Assured or the Underwriters with the object of saving, protecting or recovering the subject-matter insured shall not be considered as a waiver or acceptance of abandonment or otherwise prejudice the rights of either party.

Avoidance of delay

It is a condition of this insurance that the Assured shall act with reasonable despatch in all circumstances within their control.

11. Delays in transit

The arrival and departure times are an estimate only and can sometimes be effected by unforeseen circumstances

12. Damage to premises

We shall only be liable for damage to premises caused by the driver carrying your items for removal without assistance. Any damages to premises must be photographed together with the driver.

13. Whole agreement

These Terms and Conditions VanOne, together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these Terms and Conditions VanOne, such variation should be confirmed in writing. Any variation however agreed, shall never invalidate the remainder of these terms and conditions.

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Please be advised: between 16th of December 2018 and 6th of January 2019 due to limited van availability the quotations
will be generated individually. To ask for a quote, please contact us


MyCheapRemovals LTD
Company no: 11252890 registered in England
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334 Hindley Road,
Westhoughton, Bolton,
United Kingdom, BL5 2DT