Frequently Asked Questions answered by MyCheapRemovals customer service
Here at MyCheapRemovals we know from experience that moving abroad or moving back to the UK may be a little bit complicated and raise a few questions. Here you can find most common with answers.
How to receive the quote and book your removal?
To get a quotation, you need to fill in the Instant Quote form at the top or on the side of the page. The email with three quotes will be sent to you immediately after your request.
In some cases, due to geography, we’ll have to check in our logistic department the details and you may need to wait up to 12 hours for a quote during weekdays.
To book your move, please check your email with MyCheapRemovals quotes and click the button “BOOK NOW” next to the volume you need. Then the website will guide you through the booking process.
Is it possible to pay the deposit to secure my booking rather than paying the full amount in advance?
Of course, it is possible. Upon completing the online booking process you will be asked to pay the booking deposit – it’s 10% of the total service price.
How and when shall I pay the remaining balance?
There are two ways of paying the balance.
You can pay the remaining balance in cash to our driver BEFORE unloading.
You can also pay the balance to our bank account, and send us a paying-in slip BEFORE unloading.
Do I need to pay in pounds sterling?
You can pay the remaining balance either in pounds sterling or in euros. Please let us know beforehand if you are going to pay in euros so that we could calculate the price for you.
Do my belongings need to be boxed?
You do not need to put all of your items into the boxes. You can put your belongings into the luggage, or anything that will protect them. If you move furniture, it does not have to be dismantled, securing it with a bubble wrap should be enough. Please bear in mind, that sufficient packaging is the customer’s responsibility.
What is the difference between a part load and a dedicated van options?
In part-load options (5m3, 10m3 and 15m3) you will share the van with other customers. With 5 and 10 cubic metres options we need a three-day window for collection. Bigger options (15m3, 20m3, 30m3) enable you to choose the exact date and time for collection. The 20m3 and 30m3 options are dedicated, so the van will be for your exclusive use. Once a dedicated van is loaded, it goes straight to the delivery address.
Do I have to pay extra for driver’s help with loading and unloading?
If the loading takes up to one hour – then it is free. If it takes more than one hour, then you will be charged £20 per every additional hour of driver’s work, payable on the spot to the driver in cash.
Do you require any paperwork?
The only paperwork we require is an Inventory list, that you need to fill in with the list of your belongings, their volumes, weight and approximate value. It is necessary for Insurance purposes. For the Inventory list to be valid, it needs to be sent back to us before the collection. You will receive a template for this with booking confirmation.
What is covered by Insurance and what is not?
We offer a standard Insurance which covers such incidents as theft of your belongings, damage to your goods caused by car crashes and other road accidents, our driver’s negligence while loading or unloading the goods.
The insurance does not cover any damage to your goods due to insufficient packaging. Your goods may slightly move in transit, so make sure that the fragile items or pieces of furniture are properly secured.
Also, please bear in mind, that the Insurance covers the damage only if we are provided with the Insurance Form before, or on the collection date.
What if the value of my load exceeds the value of your Insurance?
We offer only the Standard Insurance up to 20 000 GBP per van. If the value of your load goes beyond this sum, you should think of some additional Insurance. As we do not have a Premium Insurance in our offer, so it is up to you which Insurance company you choose.
Please insert the fair value of each item into the Inventory list. The Insurer will not provide for overestimated items.
What if the delivery is delayed? Can we expect any discount?
As the situation on the road may be quite unpredictable, we always give a few-hour time slot for both collection and delivery. In the unlikely event of the driver not manage to fit into the scheduled timeframe, you will be informed about it in advance. We do not offer any discounts for the delays which are due to external factors, such as traffic or unfavourable weather conditions.
How to make a claim on the Insurance?
To make a claim, please take the pictures of all the damaged goods and send it to us. You can attach a note describing the incident and other details worth mentioning.
After that, your claim will be forwarded to our Insurer.
What about my deposit if I cancel the removal?
If you cancel the removal, we charge you a cancellation fee which is the equivalent of the deposit. It means, that there is no way to receive back the deposit, once you place an order.
What exactly is included in the service?
The service includes:
fuel for the whole transport
an hour of our driver’s assistance with loading (collection) and hour-long assistance with unloading on destination
standard GIT Insurance (up to 20,000 GBP per van)
fees and charges (including fines) caused by our negligence
What is NOT included in the service?
We do not provide:
Preparation of your household for removal,
Storage for your items,
Organising essential paperwork for a move to either Switzerland or Norway,
Honestly impressed with the efficiency and customer service. I didn't have any furniture, just a few boxes to move. Communication was smooth, pick-up was possible the same day everyth... Read More
Honestly impressed with the efficiency and customer service. I didn't have any furniture, just a few boxes to move. Communication was smooth, pick-up was possible the same day everything was packed up and I got everything in perfect condition (London to Northern Germany in under 24h). Definitely recommend! Read Less
My Cheap Removals moved my furniture from London to Amsterdam. I found them to be very responsive, good value for money and very efficient. I would highly recommend them to anyone loo... Read More
My Cheap Removals moved my furniture from London to Amsterdam. I found them to be very responsive, good value for money and very efficient. I would highly recommend them to anyone looking for a fast cheap service. Read Less